Frequently Asked Questions
Everything you need to know about shopping at UNLESS Collective.
What makes UNLESS Collective products sustainable?
We are committed to a zero-waste future. Every garment is crafted from 100% plant-based materials, ensuring that our products are fully biodegradable and leave no trace behind.
How long does shipping take?
Standard domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please visit our Returns Portal to start your process.
How do I care for my plant-based apparel?
To ensure longevity, we recommend machine washing cold with like colors and hanging to dry. This preserves the natural fibers and reduces energy consumption.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.