Returns & Exchanges
At UNLESS Collective, we are committed to a zero-waste future. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unworn, unwashed items in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select your preferred resolution.
Print Your Label
Download and print the pre-paid sustainable shipping label provided through the portal to ensure your package is tracked correctly.
Pack Responsibly
Place the items in their original compostable packaging or a recycled mailer to align with our plastic-free mission.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing